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Custom Smart Labels Not Automatically Categorizing Matching Incoming Emails

I’m experiencing an issue with Custom Smart Labels in FiloMail on Android. I created three Custom Smart Labels — Orders, Finance, and Communication — with natural-language prompts. However, even after using them for several days, new incoming emails that clearly match the respective categories have not been automatically assigned to those Smart Labels. Example: I had an "Orders" Smart Label configured for order confirmations, shipping updates, delivery notifications, and purchase-related emails. After the Smart Label was already configured, I received a new email from Shiprocket with the subject: "Your NAKPRO NUTRITION order has been delivered!" The email clearly contains order and delivery information, but it was not automatically categorized under the Orders Smart Label. I have observed similar behavior with my other Custom Smart Labels as well. For troubleshooting, I have now updated the Smart Label prompts to make them shorter and more specific, and I have also configured Smart Filters as an additional rule-based layer. Expected behavior: New incoming emails that clearly match a Custom Smart Label's prompt should automatically receive that Smart Label.

discusercord_26925 5 days ago

1
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Bug Report

New User Looking For Date Sorting and Moving Emails

I just downloaded & got my emails to show up on Filo Mail today. It looks great, but 2 of the first things I tried to do were not available. The first was that I want the emails to sort oldest first. The other is that I cannot move an email from the Inbox to one of my mail folders. I want to see emails in their chronological order without having to search up. There was no obvious option to change the sorting order. I looked in other feedback posts but could not see where this was addressed. This was one of the few advantages that classic Outlook had over the Gmail app. I tried to move an email from the Inbox to a folder I keep for utility bills. When I started dragging the email it indicated that it was moving the email, but then it would just stay in the Inbox. This one seems like it should be pretty easy, but it doesn’t work. It doesn’t matter if I tried to stay in the same email account or move it to a folder in another account. Any ideas & fixes are welcome. Thank you.

Ned Nix 5 months ago

5
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Feature Request