Search Doesn't Work on Desktop
When I search for a single keyword on the Windows 64 or Mac Apple Silicon apps, I get no results at all. On mobile I get the results I expect to see. I am on the latest versions of both apps and have no filters selected.
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Comments3
Mia Liu
May 26
Thanks for reporting this. I’ve received your note and we’ll investigate why the same keyword returns results on mobile but no results on the Windows/Mac desktop apps.
We’ll compare the desktop search flow with mobile and check whether any desktop-specific account scope or filtering is affecting the results.
Could you also confirm whether the emails you expect to find are in Trash or Spam? If possible, please share the exact keyword you searched so we can reproduce it more precisely.
Dusty Hansen
May 26
Lol sure, the word was “Vape” and no the results I expected were archived emails.
Mia Liu
May 26
Thanks for confirming. That helps a lot. I found that Desktop search currently handles archived emails differently from mobile: archived messages can be filtered out on the Mac/Windows desktop apps, even when the same keyword returns them on mobile.
We’ll optimize the Desktop search behavior so archived emails can appear consistently with mobile results.