Could you please send an email to support@filomail.com using the Gmail address that is experiencing the sync problem? This will help us identify the affected account more easily.
In the email, it would also be very helpful if you could include the following details:
The Filo client you are using (iOS / Android / Windows / Mac)
The app version number
The email account that is failing to sync
Approximately when the sync issue started
With this information, we’ll be able to investigate the issue more quickly.
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Comments1
Mia Liu
Mar 10
Hi, thanks for reporting this issue.
Could you please send an email to support@filomail.com using the Gmail address that is experiencing the sync problem? This will help us identify the affected account more easily.
In the email, it would also be very helpful if you could include the following details:
The Filo client you are using (iOS / Android / Windows / Mac)
The app version number
The email account that is failing to sync
Approximately when the sync issue started
With this information, we’ll be able to investigate the issue more quickly.
Thank you for your help.