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Installation Blocked!

Norton prevented installation of Filo Mail because Filo-Setup.exe was infected with IDP.Generic. How can this be addressed/

Status: Completed3 comments

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Comments3

  • Mia Liu

    Team•

    Apr 7

    We checked the Windows installer dated April 7, 2026. Filo-Setup.exe is signed with a valid EV code signing certificate, so this currently appears more likely to be a Norton false positive rather than a real infection.
    Please confirm that you downloaded it from the official link, and you can also compare the installer’s SHA-256 hash with the value we provided. We will also submit a false positive report to Norton and provide an update as soon as possible.

    • Bill Schechter

      •

      Apr 7

      I did download it from the official link. I don’t understand/know how to do the SHA-256 comparison. Thanks for contacting Norton about this issue.

      • Mia Liu

        Team•

        Apr 8

        You don’t need to do the SHA-256 comparison on your side. We’ll handle it from here and take care of the issue.