Mia Liu

Team

Commented on Deleting Emails UI BugHi Dusty, sorry for the slow update! We're actively working on this one and will push a fix as soon as it's ready. Appreciate your patience Commented on I am a new user. Can I have multiple email account under free plan? How to add new email account?For Gmail and Outlook, email push notifications are already supported. New emails can be pushed through an Agent conversation, and the message will show both the sender and which connected account/mailbox it came from. For other IMAP accounts, you can use Triggers to receive sche…Commented on I am a new user. Can I have multiple email account under free plan? How to add new email account?Thanks for the follow-up. For non-Gmail accounts, the connection is handled through Filo Agent, and the account won't appear as a separate inbox in the left sidebar — this is intentional. Our vision is to manage all connected accounts through the Agent, moving away from the tradi…Commented on I am a new user. Can I have multiple email account under free plan? How to add new email account?Hi! Yes, you can connect multiple email accounts on the free plan. Currently, both Free and Plus accounts do not have a limit on the number of email accounts you can connect. To add another email account, go to Agent → Connections and connect your additional email account there.…Commented on Search Doesn't Work on DesktopThanks for confirming. That helps a lot. I found that Desktop search currently handles archived emails differently from mobile: archived messages can be filtered out on the Mac/Windows desktop apps, even when the same keyword returns them on mobile. We’ll optimize the Desktop sea…Commented on Some missing features badly needed for FiloThanks for sharing this, Dale. We hear you. Filo currently supports rich-text email signatures, but importing code-based / full HTML signatures from tools like Signature Hound may not preserve the original design well yet. I understand why this is important for client-facing emai…Commented on Search Doesn't Work on DesktopThanks for reporting this. I’ve received your note and we’ll investigate why the same keyword returns results on mobile but no results on the Windows/Mac desktop apps. We’ll compare the desktop search flow with mobile and check whether any desktop-specific account scope or filter…Commented on Next Email After DeleteThanks for reporting this. We’ve received your feedback about deleted emails sometimes skipping the next message. Our team will investigate the email navigation behavior after deletion and check what might be causing this. We’ll follow up once we have more information or a fix av…Commented on Manual To-Do Shows Incorrectly in ListHi, thanks for the report! Just to clarify — the "Today" section in your to-do list includes both tasks due today and tasks created today. So a to-do created today will always appear there, regardless of its due date. Hope that helps explain what you're seeing!Commented on Deleting Emails UI BugThanks for the details — this is really helpful. We've noted the issue and will get it fixed as soon as possible. Appreciate your patience!Commented on To-dos Sync IssuesHi! Thanks for the report. If it's convenient, could you send a screenshot showing the inconsistency to support@filomail.com? We take privacy seriously and will only use it for troubleshooting purposes. Also, a few quick questions to help us investigate: 1. Which side is showing…Commented on Deleting Emails UI BugHi Dusty, thanks for the detailed report! A few quick questions to help us investigate: 1. Which client are you using — iOS, Android, or Desktop? 2. What version are you on? 3. Does this happen consistently, or only sometimes? 4. Does it still occur if you switch networks (e.g. W…Commented on Support of Other Email ProvidersThanks for your support and suggestion! Filo Agent 2.0 now supports connecting Outlook and iCloud through the Agent. Feel free to give it a try, and we'd love to hear your feedback.Commented on Web appThanks again for your support! We now have a web version available, and you can try it here: https://agent.filomail.com/. Feel free to give it a try and let us know what you think.Commented on Marking Emails As Spam - MobileYou’re right — that would be a much more convenient flow. I’ll add support on iOS for marking emails as spam from the multi-select actions as well.Commented on Marking Emails As Spam - MobileYou can currently mark an email as spam on iOS by opening the email first, tapping the three dots in the top-right corner, and then selecting Spam from the dropdown menu.Commented on Installation Blocked!You don’t need to do the SHA-256 comparison on your side. We’ll handle it from here and take care of the issue.Commented on Installation Blocked!We checked the Windows installer dated April 7, 2026. Filo-Setup.exe is signed with a valid EV code signing certificate, so this currently appears more likely to be a Norton false positive rather than a real infection. Please confirm that you downloaded it from the official link,…Commented on New User Looking For Date Sorting and Moving EmailsHi, just to confirm, are you trying to drag the email into a label created in Filo, or into one of the Gmail labels in the sidebar below?Commented on Email Marked as Read, then Unread, then ReadThanks for reporting this. I understand the issue you described. This looks like a sync issue on our side, and we’ll fix it right away. Sorry for the confusion.Commented on Option to Display Older Emails Past 60 DaysWe’re developing support for loading older emails, please bear with us.Commented on New User Looking For Date Sorting and Moving EmailsThanks for your feedback — we’ve noted your requests for changing the inbox sorting order (oldest first) and for moving emails to labels while skipping the inbox. We’ll work on these as soon as possible.Commented on Web appThanks for the kind words — we really appreciate your support! A web version is definitely something we’re planning, and it’s on our roadmap. Stay tuned!Commented on [Feature request] Pin mail to the topFor now, you can use Starred in Filo to mark important emails. After starring them, you’ll be able to quickly find those messages in the Starred list the next time you open the app. This works well as a temporary way to keep key emails easy to access. We’ll also keep your request…Commented on Support of Other Email ProvidersHi, thank you for using Filo and for your kind feedback — we’re glad to hear you’re enjoying the app and its AI features. Support for other mainstream work email providers beyond Gmail, such as Microsoft 365 and iCloud, is already in our roadmap and currently under planning. We a…Commented on Sync failed errorHi, thanks for reporting this issue. Could you please send an email to support@filomail.com using the Gmail address that is experiencing the sync problem? This will help us identify the affected account more easily. In the email, it would also be very helpful if you could include…Commented on Custom Subject TagsCurrently, the Free version allows up to 3 Custom Subject Tags. You can unlock Filo Plus benefits — including the ability to create more labels — by inviting friends and earning Plus access. Regarding the deletion issue, could you please share a screenshot of what you’re seeing a…Commented on listes de gmail et accusse de recptionsBonjour ! Notre version PC prend déjà en charge la synchronisation des libellés Gmail. Concernant l’accusé de réception, cela touche davantage à la confidentialité et à la conformité, donc nous devons évaluer sérieusement si nous devons l’implémenter. Au sujet de la “traduction”,…Commented on Signatures and Email TemplatesThanks for the suggestions — really valuable feedback. We agree that an HTML signature editor would be very helpful, especially for signatures with images. For email templates, we still need to discuss the approach internally. In the meantime, you can try Writing Styles (Settings…Commented on I have the Iphone version, how can I print an email?Printing is currently not supported across platforms. This feature is already planned for a future release, and design and scheduling will be arranged accordingly. Thank you for your patience.